1. Introduction and Scope
This Privacy Policy explains how Haikou Fengjun Liu E-Commerce Co., Ltd. collects, uses, stores, and protects personal information when you visit www.fengjun.hair, when you contact us, and when you buy goods that we source, list, and dispatch. The website and the services offered through it are developed and operated by the developer FengJun, working on behalf of the company. The company is registered at No. 139 Changsheng Road, Changliu Town, Xiuying District, Haikou - 570000, China (CN).
By using the website you agree to the practices described in this policy. If you do not agree with any part of it, please stop using the website and contact us at reach@fengjun.hair so that we can answer questions or remove records where the law allows. This policy applies only to our own website and to the communications we send. It does not cover third-party marketplaces, payment providers, or carriers, because those platforms operate under their own policies and rules. Where a third platform processes your data, we act as a business partner of that platform and we still honor the commitments made in this document for the data that passes through our hands.
2. Who We Are
Haikou Fengjun Liu E-Commerce Co., Ltd. is an e-commerce trading company based in Haikou, the capital of Hainan Province and one of the busiest coastal trade hubs of southern China. The company trades under the FENGJUN name and runs the operations described on this website: product sourcing and curation, storefront operations, order fulfillment and shipping, quality control, inventory and warehousing, and customer service support.
Our registered office is at No. 139 Changsheng Road, Changliu Town, Xiuying District, Haikou - 570000, China (CN). The website was built and is maintained by the developer FengJun. You can reach the operating team by email at reach@fengjun.hair or by telephone at +16816180093 during the business hours listed on the contact page. For the purposes of data protection law in the regions where we trade, the company acts as the controller of the personal information described in this policy. Where we process data on behalf of a marketplace platform as its service partner, the platform remains the controller of that processing and we follow its instructions.
3. Information We Collect
We collect two broad categories of information: information you give us directly, and information gathered automatically when you browse. Direct information includes your name, email address, telephone number, delivery address, billing details, order history, and the content of messages you send through our contact form or by ordinary email. Automatic information includes your IP address in shortened form, browser type and version, device type, operating system, referring page, pages viewed, time spent on each page, and approximate region derived from network routing.
We also keep transaction records: what was ordered, when it was dispatched, which carrier moved it, whether customs paperwork was generated, and whether a return or replacement was processed. Together these records allow us to run fulfillment honestly and to answer questions years later if a dispute arises. We do not deliberately collect sensitive categories of data such as government identity numbers, health records, religious beliefs, or biometric data, and we ask you not to send such information to us through this website. If such data reaches us by accident, we isolate it, restrict access, and delete it as soon as processing is complete or the law requires otherwise.
4. Information You Provide Directly
Most of the data we hold arrives because you gave it to us. When you complete the contact form on this website, we receive the name, email address, subject, and message you enter. When you place an order through a storefront we operate, we receive the delivery details, the product selection, and the payment confirmation passed back by the payment provider. When you telephone the harbor desk, we keep a short note of the call so the next crew member who handles your case knows what was already discussed.
If you provide information about another person, for example a gift recipient or a colleague who should receive the cargo, you confirm that you have told that person about this policy and obtained permission to share the details with us. You are also responsible for the accuracy of the data you provide, because delivery addresses and customs fields that are wrong at the source tend to fail at the pier. You can ask us at any time to correct or remove the details we hold, using the rights described in section 13 of this policy.
5. Information Collected Automatically
Like nearly every professional website, ours records technical data automatically when you browse. Server logs capture the pages requested, the time of each request, the size of the response, and abbreviated network identifiers. Analytics tools summarize how visitors move through the site: which sections attract attention, where visitors stop reading, and which links are followed. We use this information to keep the website fast, to fix broken pages, and to understand which services deserve a fuller explanation.
We do not run session-recording tools that replay every mouse movement, and we do not build advertising profiles from browsing behavior on this site. Where an analytics provider offers IP masking, we enable it. Approximate region is derived from network routing to understand which trade lanes our readers care about; we do not attempt to identify individual households or street addresses from this data. The automatic layer of collection is deliberately thin: enough to operate and improve the website, and not one field more.
7. How We Use Information
We use personal information for a short list of operational purposes, and we review that list once a year so it does not grow quietly. Specifically, we use your data to:
- Process and fulfill orders, including packing, dispatch, carrier handover, customs documentation, and delivery confirmation.
- Answer inquiries sent through the contact form, by email, or by telephone, and keep a record of the exchange.
- Operate and improve the website, including diagnosing faults, measuring page performance, and planning new content.
- Prevent fraud, abuse, and unauthorized access to our systems, including screening orders that show unusual patterns.
- Comply with tax, customs, accounting, and consumer-protection obligations in the regions where we trade.
- Send marketing messages only where you have asked for them, with a working unsubscribe link in every message.
- Produce aggregate statistics that guide sourcing and inventory decisions, in a form that does not identify any individual.
We do not sell personal information, and we do not rent customer lists to anyone. If a new purpose ever requires data we already hold, we will update this policy and, where the law requires, ask for consent before the new purpose goes live.
8. Legal Bases for Processing
Where data protection law requires a legal basis for each use of personal information, we rely on the following. Performance of a contract covers order processing, delivery, and customer support for a purchase, because we cannot complete a sale without moving the delivery details through the chain. Legitimate interests covers website security, fraud screening, service improvement, and record keeping, in each case balanced against your rights and limited to what a well-run trading company genuinely needs. Consent covers marketing emails and any optional cookies, and consent can be withdrawn at any time without affecting past processing. Legal obligation covers tax records, customs declarations, and responses to lawful requests from authorities.
If we rely on legitimate interests for a new activity that could surprise a reasonable customer, we document the balancing test before the activity starts. This discipline keeps the paperwork honest and gives you a concrete answer if you ask why a particular processing activity exists.
10. International Data Transfers
Because the company trades across eighteen lanes, personal information regularly crosses borders. A delivery address given in Europe travels with the parcel to a carrier hub; an inquiry sent from North America may be read by the support shift covering that time zone. Data may therefore be processed in China and in other countries where our carriers, payment providers, and platform partners operate, and the laws of those places may differ from the laws of your own.
Where the law requires safeguards for such transfers, we put them in place: contractual clauses approved by the relevant regulator, cooperation only with providers that certify adequate protection, and additional technical measures such as encryption in transit. For transfers of personal information out of China, we follow the cross-border rules that apply to us, including security assessments or standard contracts where thresholds require them. If you would like details about the safeguards applied to data leaving your region, write to reach@fengjun.hair and the desk will summarize them for your case.
11. Data Retention
We keep personal information only as long as a purpose needs it, and then we delete it or strip it down so it can no longer be linked to you. Order and invoice records are kept for the period required by tax and accounting law, which in our main jurisdiction runs to several years after the transaction. Contact-form messages are kept for up to twenty-four months so we can spot repeated problems, then deleted. Support call notes are kept for twelve months. Server logs are kept for ninety days and then removed or fully anonymized. Marketing lists hold your details until you unsubscribe, after which we keep only the bare suppression record needed to honor your opt-out.
If an investigation, dispute, or legal claim requires us to hold records longer, we extend the retention only for the affected records and document the reason. When the retention period ends, deletion is executed through scheduled purges rather than good intentions, and backups age out on the same cycle.
12. Data Security
We treat the protection of customer data as an operational duty of the same rank as cargo safety. Access to customer records is limited to crew members whose work requires it, and every access is tied to a named account. Data travels over encrypted connections, systems are patched on a fixed schedule, and administrative accounts use multi-factor authentication. Staff receive privacy training when they join and a refresher every year, with the same seriousness as safety drills on the quay.
We run periodic reviews of who holds access, retire dormant accounts, and test restoration from backups so that a failure never becomes a loss. No method of transmission over the internet or of electronic storage is completely secure, and we cannot promise absolute security; what we can promise is prompt action. If a breach affects your personal information, we will investigate, contain it, notify regulators where required, and tell you without unreasonable delay, in plain language, with practical advice on what to do next.
13. Your Rights and Choices
You hold real rights over your personal information, and exercising them is a written request away. Depending on where you live and on applicable law, you may ask us to:
- Confirm what personal information we hold about you and give you a copy of it.
- Correct details that are inaccurate or incomplete.
- Delete personal information where no overriding legal duty requires us to keep it.
- Restrict or object to particular processing, such as analytics or profiling for fraud screening.
- Receive your data in a portable, machine-readable format where technically feasible.
- Withdraw consent for marketing or optional cookies at any time.
- Lodge a complaint with a data protection authority in your region.
These rights are recognized in laws such as the Personal Information Protection Law of China, the General Data Protection Regulation of the European Union and the United Kingdom, and consumer privacy statutes of several other regions. To exercise any right, write to reach@fengjun.hair or call +16816180093. We may ask for proof of identity to protect your records, and we answer within thirty days at the latest. We do not charge a fee for reasonable requests, and we will never treat you differently for making one.
14. Privacy for Children
This website and the services described on it are directed at adults and at businesses that trade goods. We do not knowingly collect personal information from children, and we do not allow accounts to be created by anyone below the minimum age set by the law of their region. Because our products are household goods rather than age-gated items, a child could in theory browse the site; if that happens, the automatic data described in section 5 is technical and non-identifying, and no profile is built.
If you are a parent or guardian and you believe a child has given us personal information, write to reach@fengjun.hair with the details. We will delete the information promptly and, where an order was involved, we will cancel it in line with the rules that protect minors in your region. If we ever learn that we hold data from a child without proper consent, removal happens before the next business day ends.
15. Third-Party Websites and Services
Our website and our messages may link to third-party sites: marketplace storefronts, carrier tracking pages, payment providers, and public registries. Those sites run on their own terms and their own privacy practices, which we do not control and cannot answer for. A link is a convenience, not an endorsement, and a tracking page opens on the domain of the carrier rather than ours.
We encourage you to read the privacy policy of any third-party site before giving it personal information, particularly before entering payment details. If you arrive at a page that claims to be ours but sits on another domain, treat it with caution and tell us at reach@fengjun.hair, because impersonation of trading companies is a known fraud pattern. Where we embed a third-party service on our own pages, such as a map or a measurement tool, the embed loads from its provider under its policy, and we choose providers with published commitments not to repurpose that data.
16. Marketing Communications
Marketing emails are sent only to people who asked to receive them, for example by subscribing to a product-news list on one of our storefronts. Every marketing message carries a working unsubscribe link and the postal details of the company, and unsubscribe requests are honored within the window required by law, usually a few days at most. We do not send marketing text messages without consent, and we do not make marketing calls to numbers registered on do-not-call lists.
Operational messages are different from marketing: order confirmations, dispatch notices, delivery problems, and recalls go out because the transaction requires them, and they are not subject to the unsubscribe link. If you want operational mail but not marketing, that split is easy: unsubscribe from the list and the transactional mail continues. We also keep a suppression list so that an address which opted out is not accidentally added back by a later import, and we audit the list twice a year.
17. Changes to This Policy
This policy is a living document, because the law changes, our services change, and the trade lanes we serve change. When we update it, we post the new version on this page with a revised date at the top, and we keep earlier versions on file so a past commitment can always be checked. If a change is material, for example a new category of data collected or a new purpose that requires consent, we will give advance notice through a banner on the website or a direct message where we hold your contact details, and we will ask for consent where the law requires it.
We recommend reading this page once a year, or whenever you notice the date at the top has moved. Continued use of the website after a change takes effect means you accept the updated policy. If a change would materially reduce the protection your data enjoys, we will say so plainly rather than burying it in the middle of a paragraph.
18. Contact Us
Questions about this policy, about the data we hold, or about any processing activity described above can be sent to the harbor desk through any of the following channels. Write by email to reach@fengjun.hair, which reaches the operating team and the privacy contact in one hop. Call +16816180093 during business hours: Monday to Friday 09:00 to 18:00 and Saturday 10:00 to 14:00, China Standard Time. Send a letter to Haikou Fengjun Liu E-Commerce Co., Ltd., No. 139 Changsheng Road, Changliu Town, Xiuying District, Haikou - 570000, China (CN).
We answer written privacy requests within thirty days at the latest, and routine questions much faster. If you are not satisfied with our answer, you may escalate to the data protection authority of your region, and we will cooperate fully with any inquiry. Privacy, like cargo, is delivered on schedule or the customer hears why.