HARBOR DESK

Contact the Harbor Desk

Write, call, or visit. Every inquiry reaches a named crew member who can see the full order record and lane schedule, and every written message receives an answer within one working day.

Send a Message

The form below opens a plain email to the desk, so you keep a copy in your own sent folder and the reply comes straight back to your inbox. No account is needed and nothing is stored on this page.

Registered Office

Haikou Fengjun Liu E-Commerce Co., Ltd.
No. 139 Changsheng Road, Changliu Town, Xiuying District, Haikou - 570000, China (CN)

Email

reach@fengjun.hair

Phone

+16816180093

Business Hours

Monday to Friday: 09:00 - 18:00 China Standard Time
Saturday: 10:00 - 14:00 China Standard Time
Sunday and public holidays: closed
Urgent cargo holds: call the phone line above.

Before You Write

Include the order number, the delivery address used at checkout, and a photograph where the issue is visible. Messages that arrive with those three details are usually answered in a single exchange, because the crew can see the full dispatch record without writing back to ask.

HARBOR FAQ

Three Questions We Hear Most

How quickly will the desk answer my message?

Every written inquiry receives a reply within one working day, and most messages sent before 15:00 China Standard Time are answered the same day. Urgent cargo holds are handled faster by phone at +16816180093 during business hours.

Do you ship outside China?

Yes. Orders move across eighteen trade lanes covering Southeast Asia, the Middle East, Europe, North America, and Oceania. Each storefront shows the lanes available for your address before payment is taken, so there are no surprises after checkout.

Can I visit the office in Haikou?

Visits are welcome by appointment. Write to reach@fengjun.hair at least three working days ahead with the purpose of the meeting, and we will confirm a time and a contact person at No. 139 Changsheng Road, Changliu Town, Xiuying District, Haikou - 570000, China (CN).